Documents and text

Open your site and choose Add Docs to upload PDF, DOCX, TXT, CSV and more. The Knowledge tab also accepts free-text blocks and reusable business information.

Video knowledge (Advanced)

Paste a YouTube or video page URL and SwiftChat pulls the transcript or description into the knowledge base — the bot can then answer questions covered in your videos.

Q&A overrides

Correct a single answer without retraining: add a question/answer pair and it takes priority over generated responses.