Privacy Policy

Last updated: January 2026

SwiftChat ("we", "our", "us") provides an AI-powered live chat and customer support platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, dashboard, and embedded chat widget.

1. Information We Collect

• Account information — name, email address and password when you register.
• Content you provide — website pages, documents and Q&A material you upload or crawl to train your assistant.
• Conversation data — messages exchanged between your visitors and your chat widget, stored so you can review and improve support quality.
• Usage data — technical information such as browser type, device, pages visited and interaction events used to operate and improve the service.
• Billing data — subscription and payment details processed securely by our payment provider; we do not store full card numbers.

2. How We Use Information

• Provide, maintain and improve the SwiftChat service.
• Train and operate the AI assistant on the content you supply.
• Send service notifications, product updates and billing communications.
• Detect, prevent and address fraud, abuse and security issues.

3. Cookies & Similar Technologies

We use cookies and local storage to keep you signed in, remember preferences and measure product usage. The embedded widget may store a visitor session identifier so conversations persist across page loads.

4. Sharing of Information

We do not sell personal information. We share data only with service providers that help us operate the platform (hosting, payment processing, email delivery, AI model providers used to generate answers), when required by law, or to protect rights and safety.

5. Data Retention

We retain account and conversation data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time.

6. Security

We apply industry-standard technical and organisational measures to protect your information, described in more detail on our Data Security page. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be announced on this page or by email. Continued use of the service after changes take effect constitutes acceptance.

10. Contact

Questions about this policy or your data? Reach us via the contact options on our website.